Frequently Asked Questions

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ORDERS

  1. Can I Change/Cancel My Order?

Yes, you may change/cancel your order if it is not yet dispatched. To do so, please log into the ‘My Orders’ page or get in touch with our support team at (care@theindianways.com) with your order number and your request . You will need to do as soon as possible, as orders are sometimes ship immediately.

 

  1. What Is the Minimum Order Value required to get free delivery?

 

  1. How Do I Know My Order Has Been Confirmed?

A confirmation email will be sent to your registered email address and you will also get message at your registered number.

 

  1. How Can I Check The Status Of My Order?

 

 

  1. What Happens If Any Item Is Out Of Stock?

If any product is out of stock it will be in stock as soon as possible .as  you can check it frequently or you can add that item in your cart so that you will get notification to your email address or registered mobile number.

 

  1. What Are My Wish list Products?

We try our best to keep the store stocked at all times, however in case a situation arises where you are unable to find your favorite product, you can add it to ‘ My Wish list’. Once the product is available, we attempt to inform you within 24 hours for you to log back on and add to your shopping cart.

PAYMENT

  1. WHAT PAYMENT METHODS CAN I USE?

We have a number of payment methods. Choose the one that is most convenient for you.

  1. Online payment (Debit card/ credit card)
  2. Online Payment via Wallets and UPI
  3. Net Banking
  4. COD

MY ACCOUNT

  1. HOW DO I REGISTER?

You can register by clicking on the ‘Create an Account’ tab. It’s an easy way to be in the know about everything and keep track on your order status. You even checkout faster on all future orders once you sign up.

 

  1. I DON’T REMEMBER MY PASSWORD?

Select ‘Forgot Password’ on the Sign-In and you will immediately receive a ‘reset password’ link on your registered email ID with us.

  1. CAN I EDIT MY PERSONAL INFORMATION?

Yes, it can be done in the ‘My Account’ section.

  1. HOW DO I UN-SUBSCRIBE FROM YOUR SERVICES?

You can Subscribe/Unsubscribe from our services anytime from the ‘My Account’ section.

5. HOW CAN I ADD NEW DELIVERY ADDRESS TO MY INDIAN WAYS ACCOUNT?

To log in to your account with new email address, you can update your email ID with these simple steps:

  1. Log into your TheIndianways account
  2. Go to MY Account >Settings >Update Email / mobile
  3. Add the new email ID
  4. Enter the verification code sent to the new email ID
  5. Choose ‘save change’

Please note, once your email address is updated, you will no longer be able to sign in using your old email ID.

RETURN and REFUND

  1. DO YOU ALLOW REFUNDS FOR A CHANGE OF MIND? IF SO, HOW LONG DO CUSTOMERS HAVE TO CONTACT YOU?

Yes, if customer doesn’t like the product or its quality he /she are able to return it within 15 days. Your prepaid amount will be transfer to your account within 6-7 business days.

  1. HOW CAN I RETURN OR EXCHANGE AN ITEM?

To return /exchange your order, follow these simple steps..

  1. Go to my orders
  2. Choose the item you wish to return or exchange
  3. Fill in the details
  4. Choose request Return.

 

3. WHICH PRODUCTS ARE NOT ELIGIBLE FOR RETURNS?

SHIPPING

  1. TO WHERE DO YOU SHIP? HOW LONG DOES IT TAKE YOU TO PROCESS AN ORDER BEFORE IT IS DISPATCHED?
  2. WHERE ARE YOUR PACKAGES SHIPPED FROM?
  3. DO YOU SHIP PACKAGES INTERNATIONALLY?

REPLACEMENT

  1. WHAT IS THE REPLACEMENT PROCESS FOR ORDERS?

TheIndianWays Replacement guarantee depends on the product category and the sellers.  Products are eligible for replacement if they damaged defective or not as described. Here’s how you can raise a return request in a few simple steps,

  1. Create a ‘Return Request ‘
  2. Login to TheIndianWays
  3. Go to My Orders
  4. Choose the item you wish to return or exchange
  5. Fill in the details
  6. Choose Request Return

 

2. Pick up arrange

Once the return has been approved, the originally delivered item will be pick up

  1. Replacement initiated

In most cases, the replacement items is delivered to you at the time of pick –up .  In all other cases, the replacement /refund are initiated after the originally delivered item is picked up.

  1. I HAVE REQUESTED FOR A REPLACEMENT, WHEN WILL I GET IT?

You may visit ‘my Orders ‘to check the status of your replacement. In most locations, the replacement items are delivered to you at the time of pick up. In all other areas, the replacement is initiated after the originally delivered items are picked up. Please check the SMS and emails that will sent to you for your replacement request.

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